General Terms and Conditions

1. Introductory provisions

These General Terms and Conditions (hereinafter "GTC") govern the mutual rights and obligations between Skill FIT 1 s.r.o., with registered office at Frankovská 1/C, 831 01 Bratislava, Company ID: 54 630 541 (hereinafter the "operator") and natural or legal persons (hereinafter the "guest") in the provision of accommodation and supplementary services at Penzión Šport Kúty (Fitness - relax Kúty), Štúrova 419, 908 01 Kúty (hereinafter the "guesthouse").

By completing a reservation, the guest confirms that they have read these GTC and agree to their full wording.

2. Reservation and formation of the contractual relationship

The contractual relationship between the operator and the guest arises upon confirmation of the reservation. A reservation can be made:

• Through the Booking.com portal
• By email at info@penzionsportkuty.sk
• By phone at +421 903 357 827

The operator reserves the right to refuse a reservation without giving a reason. A reservation is binding from the moment of its written confirmation by the operator.

3. Prices and payment terms

Accommodation prices are listed on the Booking.com portal or are agreed individually. All prices are stated in euros (EUR) including VAT.

Accepted payment methods:

• Payment card (Visa, Mastercard)
• Cash in EUR
• Bank transfer (for group stays and training camps)

For reservations via Booking.com, the payment terms are governed by the terms of that platform and the rate type (refundable / non-refundable).

4. Check-in and check-out

On arrival, the guest is obliged to present a valid identity document (ID card, passport). The operator is obliged to register guests in accordance with Act No. 253/1998 Coll. on the reporting of citizens' residence.

5. Cancellation terms

Cancellation terms are governed by the rate type chosen at reservation:

• Freely cancellable rate: Free cancellation until the deadline stated at reservation (usually 24-48 hours before arrival)
• Non-refundable rate: No right to a refund arises upon cancellation or shortening of the stay
• Group reservations (5+ rooms): Cancellation terms are agreed individually in the contract

In the event of the guest's early departure without prior agreement with the operator, no refund is made for unused nights.

The operator reserves the right to cancel a reservation in the event of force majeure (natural disaster, fire, accidents and the like). In such a case, the guest is entitled to a refund of the entire amount paid.

6. Guest's rights and obligations

The guest is entitled to:

• Use the accommodation areas and common areas of the guesthouse
• Use the fitness centre in accordance with its operating rules and current entry conditions
• Use the outdoor areas and children's playroom
• Use the bar and café during opening hours
• Request that the operator resolve legitimate complaints

The guest is obliged to:

• Observe quiet hours from 22:00 to 7:00
• Behave considerately towards other guests and staff
• Keep the room and common areas tidy
• Report any damage caused to the guesthouse's property without delay
• Observe the smoking ban in all indoor areas
• Not make noise or carry out activities that would disturb other guests
• When leaving the room, properly lock the door and return the key at reception

7. Liability for damage

The guest bears full liability for damage caused to the guesthouse's property during their stay, including damage caused by persons for whom they are responsible (children, fellow travellers).

The operator is liable for damage caused to the guest as a result of proven neglect of duties on the part of the guesthouse in accordance with the applicable legal regulations of the Slovak Republic.

The operator is not liable for:

• Loss, theft or damage of valuables and money not placed in the safe
• Damage to motor vehicles in the car park
• Damage caused by force majeure

8. House rules

• The guesthouse is non-smoking - smoking is permitted only in designated outdoor areas
• Animals are permitted only after prior agreement with the operator
• Visitors in the room are permitted until 22:00; after this time visitors staying in the guesthouse are prohibited
• The use of one's own appliances (kettles, heaters) is not permitted
• Parking is free on the guesthouse grounds
• The sale and serving of alcoholic beverages to persons under 18 is strictly prohibited in accordance with Act No. 377/2004 Coll. and Act No. 219/1996 Coll. on protection against the abuse of alcoholic beverages
• Entry to the fitness centre is permitted for persons aged 18 and over. Persons under 18 may use the fitness centre only accompanied by a legal guardian or an authorised adult
• The guesthouse does not accommodate groups of persons aged 17 and 18 without an adult legal guardian. For group stays of minors, the accommodation of a responsible adult at the same location for the entire stay is a condition

9. Personal data protection (GDPR)

The operator processes guests' personal data in accordance with the GDPR (EU) 2016/679 and Act No. 18/2018 Coll. on the protection of personal data.

Personal data (name, address, date of birth, identity document number) are collected solely for the purposes of:

• Fulfilling the legal obligation to register guests
• Managing reservations and communication with the guest
• Issuing tax documents

The guest has the right to access, rectify, erase and to the portability of their data. Requests can be sent to: info@penzionsportkuty.sk.

Data are not provided to third parties except for legal obligations (police, municipal office, etc.).

10. Complaints

The guest has the right to complain about deficiencies in the quality of services provided. A complaint must be made without undue delay during the stay so that the defect can be remedied as quickly as possible.

Complaints can be submitted:

• In person with the responsible employee (Denis Hájovský)
• By email at info@penzionsportkuty.sk
• By phone at +421 903 357 827

The operator undertakes to handle every legitimate complaint within 30 days of its receipt.

11. Final provisions

These GTC are valid and effective from 1 January 2026. The operator reserves the right to amend these terms unilaterally. The current wording of the GTC is always available on the website www.penzionsportkuty.sk.

Legal relations not governed by these GTC are governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as amended, and by other applicable legal regulations of the Slovak Republic.

In the event of a dispute, the court with jurisdiction is determined by the operator's registered office. The guest also has the right to turn to the Slovak Trade Inspection (www.soi.sk) as a body for alternative dispute resolution.